Your next incident, diagnosed in 30 seconds. Not discovered by a user.
Alerts being ignored. Dashboards that don't answer the questions you have during an incident. Telemetry bill growing out of control. That's not solved with more tools. It's solved with someone who operates them correctly.
Most monitoring stacks are 'implemented' — and completely useless during an actual incident. Alerts no one trusts, so they get ignored. Dashboards that don't answer the questions you need under pressure. A telemetry bill that grows every month with no one knowing why. And the team assumes someone else will fix it — until users start complaining.
What our clients receive
Five concrete deliverables that transform your monitoring from 'implemented but chaotic' to 'reliable and useful'.
An observability baseline — what to collect, what to discard, and why
We audit your current stack and define an opinionated telemetry strategy: which metrics matter, which logs are noise, which traces you need, and what data you're paying to collect that no one ever looks at. We instrument with OpenTelemetry up to 5 services.
Practical SLOs and alerts — aligned to how the business experiences downtime
We don't define generic '99.9% uptime' SLOs. We define SLOs the business understands: 'if checkout p95 exceeds 2 seconds, we're losing sales.' Error budget tracking with burn rate alerting so the team knows when to prioritize reliability over features.
Lean, consistent, opinionated dashboards — built around the questions your team actually asks
Not 40 dashboards where no one finds anything. 10-15 Grafana dashboards designed to answer specific incident questions: which service is failing? Since when? What changed? What's the impact? RED metrics, USE metrics, PostgreSQL, and SLO compliance — each with a clear purpose.
Continuous instrumentation improvement — not quarterly fire drills
Every month we review alerts (false positives, gaps, thresholds), onboard new services, adjust dashboards to team feedback, and update SLOs if the business changed. It's iterative improvement, not a project that ends and gets forgotten.
Optimized telemetry and controlled costs — cardinality and volume reduction
If your Datadog or New Relic bill grows every month and no one knows why, this is for you. We identify high-cardinality metrics, verbose logs no one reads, and redundant traces. We reduce volume without losing visibility. Some clients reduce their telemetry bill 30-50% with this optimization alone.
How it works
Kick-off 15 min video call
We understand your current stack, your pain points, your tools. If you prefer async, send a doc and we start.
Weeks 1-3: Baseline
Audit + OTel instrumentation + dashboards + alerts. By the end of week 3, you have a functional, opinionated observability stack.
Weeks 3-4: SLOs + Governance
Formal SLOs, error budget tracking, burn rate alerting. Your team knows when to prioritize reliability.
Month 2+: Continuous management
Monthly alert review, service onboarding, cost optimization, instrumentation improvement.
Every quarter: Workshop 2h recorded
Training for your team on using dashboards, interpreting SLOs, and diagnosing incidents.
FAQs
What monitoring tools do you integrate with?
We work with the tools you already have — Datadog, Grafana, Prometheus, New Relic, CloudWatch, and others. We configure and extend your existing stack, not replace it.
How do you reduce our telemetry bill?
By auditing your metric cardinality and retention policies. Most teams are storing high-resolution data they never query. We identify and prune it — typically 30–50% cost reduction in the first month.
Do you replace our current monitoring setup?
No. We build on what you have, fix what's broken, and add what's missing. Our goal is a system your team owns and understands — not a dependency on us.
How fast can we see results?
Dashboard and alert fixes are visible in the first week. A full observability baseline — coverage across services, SLOs defined, noise reduced — is typically in place by end of month one.
Ready to stop guessing?
Book a 15-minute call. We'll review your monitoring stack and show you what's missing.